Return Policy Information

If your item was damaged, please contact The Gem Co. at info@thegemcoshop.com for information about how to receive a replacement or refund. 

If you would simply like to return an item, returns are accepted within 14 days of delivery. You are responsible for the return shipment cost of an item, as well as any insurance or tracking costs. The Gem Co. is not responsible for any loss or damage of returned packages. To return an item:

1. Please send an email to returns@thegemcoshop.com to alert us to your return.

2. Carefully package up your return (returns that are damaged due to inadequate packaging will not be accepted). 

3. Please include your name, order number, and a reason for return

4. Mail it to:

The Gem Co. 

181 New Road Suite 312

Parsippany NJ 07054

5. Once received, a refund will be issued once your return is assessed.